Unlock Account Login

The account gets locked after multiple incorrect password or OTP attempts. This is an internal issue, and we are unable to determine the exact reason why the account was locked.

The account cannot be unlocked manually. You will need to reset the password to regain access.

Please follow the steps below:

1. Enter your Client User/Username and select the “Forgot Password” option.
2. Enter your registered username.
3. A password reset link will be sent to your registered email ID.
4. Open the email and click on the password reset link.
5. Follow the instructions to create a new password.
6. Once the password has been reset successfully, close the browser and all other applications.
7. Refresh your desktop.
8. Reopen the browser and log in using your new password to verify that the account is accessible.