Creating, Tracking and Managing Mandates

A mandate authorises the bank to debit the client's account for mutual fund investments. This article explains how to create a mandate for a client profile, how to approve it, how to view the complete mandate list by status, and how to manage mandates in each status.

Part 1: Creating or registering a mandate

The steps are the same for NSE, BSE and BSE 2.0.

Step 1: Open the profile

1. Go to Invest Online (NSE, BSE or BSE 2.0) in the left menu.
2. Click Profile List.
3. Find the client's profile in the list.

Step 2: Open the Create Mandate option

1. Click the three dots (⋮) in the Actions column for the client's profile.
2. The menu shows these options: Edit Profile, Create/ Register Mandate, Manage Banks, Submit FATCA and Delete Profile.
3. Select Create Mandate.

Step 3: Select the bank and mandate type

1. The Submit Mandate pop-up shows the Investor Details and the Bank Details of the approved banks for that profile.
2. Select the bank account to use for the mandate.
3. Choose the mandate type: eNACH or Physical.

Step 4a: eNACH mandate

1. Select the start date and end date as per the client's requirement.
2. Enter the amount.
3. Click Submit.
4. A confirmation pop-up appears with two options: Approve Now and Approve Later.
5. The client also receives an email and an SMS from the exchange to approve the mandate. The client must follow the exchange's steps to complete the approval.

Step 4b: Physical mandate

1. Select the start date and end date as per the client's requirement.
2. Enter the amount.
3. Click Submit.
4. A mandate form in the exchange's format is downloaded. It is pre-filled with the investor's details.
5. Share the form with the client so they can get it approved from their bank.
6. Once the client returns the approved mandate, go to Mandate List (below Profile List).
7. Open the Pending tab and find the client's mandate.
8. In the Actions menu, click Upload Mandate and upload the approved file that the client shared.

Part 2: Viewing the mandate list

The complete list of mandates is available under Invest Online (NSE, BSE or BSE 2.0) > Mandate List.

Mandate List with status tabs

The list has four tabs:

• All Mandates: every mandate, across all statuses.
• Active: mandates that have been approved and are live.
• Pending: mandates that have been created but not yet approved.
• Rejected: mandates that were rejected.

Actions available by status

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Part 3: Checking mandate status

1. Go to Mandate List.
2. Open the Pending tab (or All Mandates) and find the client's mandate.
3. Use the search box to search by name, bank account or UCC if needed.
4. Check the Status column.
5. For a pending mandate, use the Actions menu to check the status.

Note: Mandate status is updated every two hours. If the client has just approved a mandate, wait for the next update before checking again.

FAQs:

1. What is mandate registration?
Mandate registration is the process of creating a mandate for a client profile. A mandate authorises the bank to debit the client’s account for mutual fund investments. The steps are the same for NSE, BSE and BSE 2.0.

2. Where do I start mandate registration?
Go to Invest Online (NSE, BSE or BSE 2.0) and click Profile List. Find the client’s profile, click the three dots (⋮) in the Actions column, and select Create/ Register Mandate.

3. Which bank account is used during mandate registration?
The Submit Mandate pop-up shows the investor details and the bank details of the approved banks for that profile. Select the bank account you want to use.

4. What mandate types can I register?
There are two types: eNACH and Physical. You choose the type when you create the mandate.

5. What information do I enter during mandate registration?
You enter a start date and an end date, set according to the client’s requirement, and the mandate amount. Then click Submit.

6. What happens after I submit an eNACH mandate registration?
A confirmation pop-up appears with two options: Approve Now and Approve Later. The client also receives an email and an SMS from the exchange with steps to approve the mandate, and the client must complete those steps.

7. What happens if I choose Approve Later?
The mandate is saved and stays in the Pending tab until it is approved. Once the client has approved it, check the status from Mandate List. The source document does not describe what Approve Now does beyond approving immediately, so check the system if you need more detail.

8. How does the client approve an eNACH mandate?
The client completes approval through their bank’s net banking portal, which requires logging in and entering their debit card details. The client follows the steps in the exchange’s email and SMS.

9. How does mandate registration work for a Physical mandate?
After you submit, a mandate form in the exchange’s format downloads, pre-filled with the investor’s details. Share it with the client so their bank can approve it. When the client returns the approved form, go to Mandate List, open the Pending tab, find the mandate, select Upload Mandate from the Actions menu, and upload the approved file.

10. How long does it take for a registered mandate’s status to update?
Mandate statuses are updated every two hours. If the client has just approved a mandate, wait for the next update before checking again. If it still shows as Pending after the update, contact support with the UCC and mandate code.

11. Can I correct a mandate after mandate registration if I entered the wrong amount or dates?
No. The Mandate List has no edit option. Delete the mandate from the Actions menu and register a new one with the correct details.

12. How do I find a mandate I have registered?
Go to Invest Online > Mandate List and search by investor name, bank account or UCC. Each row shows the bank, UMRN, mandate code, amount, start and end dates, type (NACH or Physical), and status. You can filter by the All Mandates, Active, Pending or Rejected tabs
13. When are mandate statuses updated?

Mandate statuses are updated every two hours. If you want to check the updated status of a mandate after approving it, check the status from the Mandate List.

14. What is the difference between an eNACH mandate and a Physical mandate?

An eNACH mandate is approved online by the client through their bank's net banking portal. A Physical mandate is created by downloading a pre-filled form, getting it approved by the client's bank, and uploading the approved file in the system.

15. What happens if I select "Approve Later" after creating an eNACH mandate?

The mandate is saved and stays in the Pending tab until it is approved. The client receives an email and an SMS from the exchange with the approval steps. Once the client has approved, check the status from the Mandate List (see the status update FAQ above).

16. How do I approve a pending eNACH mandate?

Go to Mandate List and open the Pending tab. Find the mandate and use the Actions menu to select Approve. The client must complete the approval steps sent by the exchange, which require logging in to their net banking portal and entering their debit card details.

17. What if the client has already approved but the mandate still shows as Pending?

Mandate statuses are updated every two hours, so wait for the next update and check the status again from the Mandate List. If the mandate is still Pending after the update, contact support with the UCC and mandate code.

18. I have a physical mandate. What do I do after the client returns the signed form?

Go to Mandate List, open the Pending tab, and find the client's mandate. In the Actions menu, select Upload Mandate and upload the approved file that the client shared with you.

19. How do I edit a mandate if I entered the wrong amount or dates?

The Mandate List does not show an edit option. The actions available are delete (for Active, Rejected and Pending mandates), and check status, approve and upload mandate form (for Pending mandates). To correct a mandate, delete it and create a new one with the correct details.

20. How can I find the NACH or OTM details of an investor?

Go to Invest Online (NSE, BSE or BSE 2.0) > Mandate List. Search for the investor by name, bank account or UCC. Each mandate row shows the bank, UMRN, mandate code, amount, start and end dates, type (NACH or Physical), and status. To see the mandates for a specific status, open the All Mandates, Active, Pending or Rejected tab.